Refund policy

Soap and Other Physical Products

Our goat milk soaps are handmade in small batches. We want you to love them, so here’s how returns work:

• Returns. You can return unopened, unused soap within 30 days of delivery for a full refund of the product price. Please contact us before sending anything back.
• Opened or used soap. For hygiene reasons, we can’t accept returns of soap that has been opened or used.
• Damaged or wrong items. If your order arrives damaged or isn’t what you ordered, email us within 7 days of delivery with a photo. We’ll send a replacement or a full refund, including shipping, at no cost to you.
• Return shipping. Except for damaged or incorrect items, you pay return shipping, and original shipping charges aren’t refundable.
• Refund timing. Once we receive and check your return, we’ll refund your original payment method within 5 to 7 business days.

Goat Yoga Classes and Events

• Cancel 48 hours or more before your class: you get a full refund.
• Cancel less than 48 hours before your class: you don’t get a refund, because goats, staff and setup are already arranged. You’re welcome to give your spot to a friend. Just let us know their name.
• No-shows: you don’t get a refund.
• Weather cancellations: Our classes are held outdoors. If we cancel because of rain, extreme heat, high winds, poor air quality or other unsafe conditions, you can choose a full refund or a spot in a future class. We’ll let you know by email or text as early as we can.
• Other cancellations by us: If we have to cancel for any other reason, you get a full refund.
• Private events: Private and off-site events follow the terms in your custom quote.

How to Request a Refund

Email us at chandra@littlefarmpets.com with your name and order number. Approved refunds go back to your original payment method within 5 to 7 business days.